Getting to Know Altec – Darin Vialpando

It’s been a while since we’ve highlighted one of our amazing Altec people so we’re introducing you to one of our newest Professional Services Group team members, Darin Vialpando, Implementation Analyst.  Darin just joined us in September and is already busy helping customers successfully implement DocLink.

Darin comes to Altec with previous DocLink experience while employed with one of our favorite customers, Kroenke Sports Enterprises in Denver. His roots and key skills in system administration and Dynamics GP makes him a valuable addition to our great team. So let’s get to know about Darin!

What was your first job?

I’m a native Coloradoan – one of only a few that’s still here I think – born and raised in southern Colorado. My first job – I was a grocery store clerk, I bagged groceries for a local store in Thornton, Colorado.

What’s been your career path before landing at Altec?

I started in customer service for a cell phone company back in the ‘90s, but I was doing more than customer service, I was troubleshooting the phones for customers. The company quickly saw I was a better fit for the tech team so I moved to tech and never looked back! From there I worked for an ATM service company, supporting the technicians repairing and updating the ATM software. That was my first introduction to Dynamics GP. I then landed at Kroenke where I was first introduced to DocLink. And then fortuitously I’m now with Altec and I love it here.

So what was your experience with DocLink at Kroenke?

Interestingly, I was hired into their help desk department. But on my first day, they were tackling upgrading to Dynamics GP 2013 and it was painful, as some upgrades can be. The help desk was having some difficulty with the finance and GP issues, so I was able to use my troubleshooting skills and GP knowledge to help diagnose and resolve issues for the finance and accounting teams. With my complementary skillset, they quickly moved me into a business applications analyst role. And that’s when I really got to know DocLink, which is an amazing solution. One of the greatest things I liked was the company’s focus on helping us learn DocLink in-depth and become knowledgeable enough to support it ourselves, and not always depend on somebody outside. For instance, Altec’s monthly customer webinars tackling different aspects of the solution are so helpful. And the Advanced Admin Training sessions are top-notch. Altec was the first company I had worked with that offered such an intensive week-long training for a product we had purchased; it’s an essential experience for any DocLink customer.

Tell me about your work with the UG Summit community?

I’ve been attending UG Summit back when it used to be Convergence, and then over the years I eventually started meeting with the local user groups as well. Well the chapter leader was stepping down and no one volunteered to take his place so they were going to disband the group. I couldn’t let that happen, I enjoyed the camaraderie of the group so I stepped up, without any experience. But I quickly learned the ropes, organizing educational sessions and obtaining sponsors who demonstrate their products, that kind of thing. And it’s really become a passion of mine now, managing the group. We meet quarterly, and at any one meeting we have from 25-45 Dynamics users all over Colorado participating.

What attracted you to Altec?

During my time at Kroenke I got to know the Altec team and the people – from training to customer care to the tech and implementation teams – were just awesome. And every interaction I’ve had showed me that Altec is a really unique place where everyone I’ve worked with is so talented and good at what they do. And you can see that they are passionate about helping their customers with DocLink. I had always thought that if I ever had the chance, I’d work for Altec in a second. So when the opportunity came about, I jumped at it. It was really a no-brainer for me and I’m so glad to be on the team.

What do you like most about your career?

I like that nothing’s ever the same. I mean, you can be working with the same software and have such different issues that need to be addressed with each new situation.

What do you like to do outside of work?

Being a Colorado native, you have to like to hike so that’s definitely a favorite, just any activity really that’s outside. I love to spend time with my family.  I have two kids ages 13 and 16 so they keep me busy. Also I have two dogs, yellow labs, ages 10 and 5 months. Yes, my kids wanted a Covid puppy and he’s just a handful! He’s supposed to be a family dog but he’s definitely bonded to me, and he likes to sleep under my desk when I work.

If you could live anywhere, where would it be?

Definitely the beach, Cancun. I’ve been there and other spots in Mexico so many times and I just love the slow-paced lifestyle. When I’m there I don’t have a care in the world.

If you could have a conversation with any person living or deceased, who would it be and why?

Oh, man, I would kill the to have a conversation with my mom again. She passed away when I was 25 years old and I used to talk to her for hours on the phone. I would love to be able to talk to her again.

What would you sing at karaoke night?

I’ve definitely honed my Karaoke skills at the last few UG Summit events! I’d have to say Jessie’s Girl by Rick Springfield!

What makes you laugh the most?

I love stand-up comedy, there’s nothing better than going to a live comedy show. I also laugh a lot when my kids fight!

What is your favorite meal?

Green chile enchiladas for sure.

What are you watching on TV right now?

My go-to show right now is Homestead Rescue. It focuses on people who have homesteaded on land. And they’re trying to live off the land, really going back to how it used to be, surviving off the grid. They don’t want anything from today’s civilization at all, but they do utilize solar power. But initially they don’t even have indoor plumbing, they have to set it up. So it’s a really interesting show.