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Software Implementation Analyst (Laguna Hills, CA/Remote)

Altec is seeking 5 talented Software Implementation Analysts to join our Professional Services Group. Some positions will be 100% remote and others may be expected to occasionally report to our Laguna Hills, CA corporate office depending on your location.

This role is expected to design, architect and deliver high quality billable product-related services to customers and business partners in the area of application, installation and integration of our propriety document management software, DoclinkTM.

Key Responsibilities:

  • Managing multiple client implementations
  • Analyze, define and document system requirements
  • Develop and maintain plans outlining steps and timetables for configuring, testing and installing Altec’s solutions
  • Perform Windows Infrastructure and Troubleshooting for deployment into Windows Environments
  • Communicating with customers and resolving escalated issues with the implementation
  • Acquire and maintain current knowledge of relevant product offerings

Minimum Qualifications:

  • B.S./B.A. degree required
  • Minimum 2 years of relevant working experience
  • Flexible to travel 30%-50% of the time (post-COVID travel restrictions)
  • Strong skills, tact and diplomacy in dealing with sensitive customer issues
  • Strong written communication skills
  • Hands-on experience with SQL Query and MS SQL Server and with one or more network and routing protocols
  • Working knowledge of Citrix or Terminal Services

Nice to Have:

  • Experience with XSLT a major plus (technical level)
  • Hands-on experience with Applications a major plus (technical level) (Epicor, Dynamics-GP, Dynamics-SL, Dynamics-AX, Sage 100 (MAS90/200), Sage 300 (AccPac), Sage 500 (MAS500), SAP Business One)

Altec Benefits
Altec offers a full range of health and welfare benefits including medical, dental, vision, life insurance and paid time off benefits. We also have a 401k plan with match.

To apply for this opportunity, please email your resume to Kathleen Geriak at with subject line “Job Position – Full Name”.