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Implementation Analyst

 

The Implementation Analyst will design, architect and deliver high quality billable product-related services to customers and business partners in the area of application, installation and integration of our propriety document management software, DocLink.

Primary Responsibilities:

  • Act as the subject matter expert on business processes involved in customer projects and translate this knowledge into an effective implementation
  • Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements
  • Analyze, define and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls and outputs
  • Develop and maintain plans outlining steps and timetables for configuring, testing and installing Altec’s solutions
  • Perform Windows Infrastructure and Troubleshooting for deployment into Windows Environments
  • Provide technical assistance by responding to inquiries regarding errors, problems or questions with the implementation
  • Acquire and maintain current knowledge of relevant product offerings in order to deliver services and to enable the transfer of skills to the personnel of Altec’s business partners and customers
  • Learn and use the Altec’s Professional Services Methodology to ensure consistent and repeatable delivery of services
  • Train end users and technical support staff
  • Perform time and cost reporting on all projects by the required deadlines
  • Must enjoy and be willing to travel 30%-50%

Requirements:

  • Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills
  • Strong written communication skills
  • A technical degree (BS) and minimum of two years software implementation experience
  • Hands-on experience with SQL Query and MS SQL Server
  • Hands-on experience with one or more network and routing protocols
  • Experience with XSLT a major plus (technical level)
  • Working knowledge of Citrix or Terminal Services
  • Hands-on experience with Applications a major plus (technical level) (Dynamics-GP, Dynamics-SL, Dynamics-AX, D365, Sage Intacct, Sage 100 (MAS90/200), Sage 300 (AccPac), Sage 500 (MAS500), Acumatica, SAP Business One, Epicor)