Altec's highly trained consultants provide technical support on all of our products.
We provide:
- Telephone Support
- Remote Access (Web-based or dial-up)
- On - site support
Our consultants become familiar with your specific application and environment and provide assistance with questions or problem issues as they occur. We work closely with the technical support departments of software publishers to resolve programming or system issues.
Some support issues can be resolved via remote access, which significantly improves our response times and allows our consultants to access a client's database from our offices where they have all the relevant technical information available. Remote support allows access after normal work hours which reduces the need to disrupt users during normal accounting operations.
Our goal is to provide timely support in a manner that causes the least disruption of normal daily operations.
For any support issues, please contact Altec at 800.997.9921 ext. 1259.
