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Software Implementation Analyst
Altec is a leading provider of Integrated Document Management (IDM) solutions to mid-market companies. For more than 25 years, Altec has provided a wide range of accounting-centric paper to paperless solutions including its flagship product, doc-link™, which enables companies to capture, archive, workflow and route structured and unstructured documents to customers, employees and vendors. Altec’s comprehensive solutions include IDM, output management, MICR check disbursement and paper documents that serve more than 13,000 customers worldwide.  
Job Title: Software Implementation Analyst
Department: Professional Services
Status: Full time
Salary: Base + Bonus
Benefits: Medical, Dental, Vision, 401K with company match
Location: Laguna Hills, CA (may work at remote office in Texas)
Work Experience: 3+ years
  • Deliver high quality billable product-related services to customers and business partners in the areas of application upgrade, installation and integration deployment
  • Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements
  • Analyzes, defines,and documents system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal/external checks and controls and outputs
  • Knowinfrastructure and troubleshooting for deployment into Windows environments
  • Provides technical assistance by responding to inquiries regarding errors, problems or questions with the implementation
  • Acquire and maintain current knowledge of relevant product offerings in order to deliver services and to enable the transfer of skills to the personnel of Altec’s customers
  • Learn and use the Altec’s Professional Services Methodology to ensure consistent and repeatable delivery of services
  • Train end users and technical support staff
  • Complete time and cost reporting on all projects by the required deadlines
  • Must be willing to travel 25%
  • Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills
  • Strong written communication skills
  • A technical degree (B.S) and minimum of two years software implementation experience or technical support
  • Hands-on experience with one or more network and routing protocols
  • Experience with XSLT a major plus (technical level)
  • Working knowledge of Citrix or Terminal Services
  • Hands-on experience with SQL Query and MS SQL Server, is a plus
  • Hands-on experience with Applications a major plus (technical level) (Epicor, Dynamics-GP, Dynamics-SL, Dynamics-AX, Sage 100 (MAS90/200), Sage 300 (AccPac), Sage 500 (MAS500), SAP Business One)
Sounds interesting? Then we want to see your resume! Submit your resume to List the job title in the subject line. Thanks for applying!
  • Altec is an equal opportunity employer.
  • We will conduct background screening on final candidates.
  • We are not providing a relocation package.
  • We are not providing work sponsorship.
  • We are currently not using the assistance of Staffing Agencies.