Software Implementation Analyst
Altec is a leading provider of Integrated Document Management (IDM) solutions to mid-market companies. For more than 25 years, Altec has provided a wide range of accounting-centric paper to paperless solutions including its flagship product, doc-link™, which enables companies to capture, archive, workflow and route structured and unstructured documents to customers, employees and vendors. Altec’s comprehensive solutions include IDM, output management, MICR check disbursement and paper documents that serve more than 13,000 customers worldwide.
Job Title: Software Implementation Analyst
Department: Professional Services
Status: Full time
Salary: Base + Bonus
Benefits: Medical, Dental, Vision, 401K with company match
Location: Laguna Hills, CA (may work at remote office in Texas)
Work Experience: 3+ years
Deliver high quality billable product-related services to customers and business partners in the areas of application upgrade, installation and integration deployment
Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements
Analyzes, defines,and documents system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal/external checks and controls and outputs
Knowinfrastructure and troubleshooting for deployment into Windows environments
Provides technical assistance by responding to inquiries regarding errors, problems or questions with the implementation
Acquire and maintain current knowledge of relevant product offerings in order to deliver services and to enable the transfer of skills to the personnel of Altec’s customers
Learn and use the Altec’s Professional Services Methodology to ensure consistent and repeatable delivery of services
Train end users and technical support staff
Complete time and cost reporting on all projects by the required deadlines
Must be willing to travel 25%
Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills
Strong written communication skills
A technical degree (B.S) and minimum of two years software implementation experience or technical support
Hands-on experience with one or more network and routing protocols
Experience with XSLT a major plus (technical level)
Working knowledge of Citrix or Terminal Services
Hands-on experience with SQL Query and MS SQL Server, is a plus
Hands-on experience with Applications a major plus (technical level) (Epicor, Dynamics-GP, Dynamics-SL, Dynamics-AX, Sage 100 (MAS90/200), Sage 300 (AccPac), Sage 500 (MAS500), SAP Business One)
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- Altec is an equal opportunity employer.
- We will conduct background screening on final candidates.
- We are not providing a relocation package.
- We are not providing work sponsorship.
- We are currently not using the assistance of Staffing Agencies.